What does a Remote Customer Service Agent Do?

You may have mastered clear communication with customers over the phone, but you need to foster the same dialogue within your remote team. Harvard Business Review suggests that employees actually overcommunicate when working in dispersed teams. If https://remotemode.net/ your boss forgets to answer a question over email or Slack, ask it again to ensure everyone is on the same page. This community is a comprehensive resource for anyone who works (or wants to work) in a customer service job, from home or otherwise.

Long gone are the days that require call center agents to work in just that — a call center. While call centers are still widely in use, it’s relatively easy to handle the same tasks from the comfort of your home. As long as you have a call center headset, you can perform all of your household responsibilities (or travel the world) while still guiding customers through their problems over the phone.

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Customer service jobs are an overarching definition for a wide range of different kinds of positions. Based on your preferences and passion, there are a few routes you could take towards making remote customer service a full-time career. Below are a few of the most popular examples of remote customer service job titles. A remote customer service rep proactively reaches out to current and prospective customers with new offers, preemptive solutions, product news, and more. However, rather than working in-office, they work from home or another remote location.

This position requires about 40 hours of work each week, and you can adjust your schedule based on your time zone. Since this position is restricted to different forms of virtual communication — from phones to email to live chat to social media — you can handle it from any remote location. It may even be remote customer service meaning easier to hit your quotas when working from home. Interactive Research Communications helps tech companies improve lead generation by providing marketing, sales, and customer service advice. It’s hiring a B2B Telephone Interviewer to survey customers who have used the company’s products and services.

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Transcom is a global company that provides their clients with customer care, sales, technical support, and credit services. Below are a few of the many positives to working a remote customer service job. By familiarizing yourself with the company and its unique goals and culture, you can present yourself as an informed candidate later in the process. Plus, this step helps you clarify what you want in a home-based customer service job. Whether you can leverage these connections or not, take the time to explore job boards created specifically for remote work or support roles. These online resources give you a sense of the wide breadth of hiring companies.

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